Refund Policy

Last updated: 05/15/2026

This Refund Policy describes when and how GenieGrove issues refunds for paid features — including Grove Plus subscriptions and Genie Magic booking-service charges. It supplements our Terms of Service and applies to all paid customers.

Grove Plus Subscriptions

Grove Plus is a recurring subscription. You can cancel at any time from your account settings; cancellation stops future renewals but does not automatically refund the current period.

When we issue refunds

• Pro-rated refund on discontinuation: if we materially discontinue a core paid feature within your billing period.
• Duplicate charges: we will refund any duplicate or accidental charges within 60 days of the charge.
• Service outages: sustained, attributable outages of core paid features may qualify for a pro-rated credit or refund.

When we don't issue refunds

• Cancelled subscriptions for the unused portion of a billing period (you keep access until period end).
• Charges where the service was successfully delivered as described.
• Forgotten cancellations — please cancel before your renewal date.

Genie Magic Booking Service

Genie Magic charges a per-trip or per-watch fee for our automated Lightning Lane booking service. Refund eligibility depends on outcome:

Fully refundable

• The watch never produced a booked Lightning Lane and you did not modify your underlying Disney itinerary as a result of Wait Magic activity.
• Duplicate or accidental charges processed within the last 60 days.
• Watches that were cancelled before any polling cycle began.

Case-by-case

• Bookings that materially differed from what you requested (wrong attraction, outside time window, wrong party).
• Failures caused by Genie Magic where you have evidence of harm (e.g. lost reservation).

Not refundable

• Successful Lightning Lane bookings within your specified time window, even if you ultimately did not use them.
• Missed return times — you are responsible for being at the attraction during your window.
• Disney-imposed restrictions outside our control (capacity holds, ride closures, weather-driven cancellations, account-level eligibility limits).

How to Request a Refund

Email [email protected] with the following information:

• The email address on your GenieGrove account
• The order or invoice ID (visible in your account billing history)
• The reason for the request and any relevant context (attraction, time window, screenshots)

We aim to respond within 2 business days and to issue approved refunds to the original payment method within 5–10 business days depending on your bank or card issuer.

Chargebacks

Please contact us before initiating a chargeback. Chargebacks filed without first reaching out to [email protected] may result in account suspension and forfeiture of any pending Wait Magic credits. We will work with you in good faith on legitimate disputes.

Contact

Billing & refunds: [email protected]

General support: [email protected]