This Refund Policy describes when and how GenieGrove issues refunds for paid features — including Grove Plus subscriptions and Waitless Pixie booking-service charges. It supplements our Terms of Service and applies to all paid customers.
Grove Plus Subscriptions
Grove Plus is a recurring subscription. You can cancel at any time from your account settings; cancellation stops future renewals but does not automatically refund the current period.
When we issue refunds
Pro-rated refund on discontinuation: if we materially discontinue a core paid feature within your billing period.
Duplicate charges: we will refund any duplicate or accidental charges within 60 days of the charge.
Service outages: sustained, attributable outages of core paid features may qualify for a pro-rated credit or refund.
When we don't issue refunds
Cancelled subscriptions for the unused portion of a billing period (you keep access until period end).
Charges where the service was successfully delivered as described.
Forgotten cancellations — please cancel before your renewal date.
Waitless Pixie Booking Service
Waitless Pixie charges a per-trip or per-watch fee for our automated Lightning Lane booking service. Refund eligibility depends on outcome:
Fully refundable
The watch never produced a booked Lightning Lane and you did not modify your underlying Disney itinerary as a result of Wait Magic activity.
Duplicate or accidental charges processed within the last 60 days.
Watches that were cancelled before any polling cycle began.
Case-by-case
Bookings that materially differed from what you requested (wrong attraction, outside time window, wrong party).
Failures caused by Waitless Pixie where you have evidence of harm (e.g. lost reservation).
Not refundable
Successful Lightning Lane bookings within your specified time window, even if you ultimately did not use them.
Missed return times — you are responsible for being at the attraction during your window.
The order or invoice ID (visible in your account billing history)
The reason for the request and any relevant context (attraction, time window, screenshots)
We aim to respond within 2 business days and to issue approved refunds to the original payment method within 5–10 business days depending on your bank or card issuer.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks filed without first reaching out to [email protected] may result in account suspension and forfeiture of any pending Wait Magic credits. We will work with you in good faith on legitimate disputes.