This Refund Policy describes when and how GenieGrove issues refunds for paid features — including Grove Plus subscriptions, and Waitless Pixie, which is included with Grove+ Legendary. It supplements our Terms of Service and applies to all paid customers.
Grove Plus Subscriptions
Grove Plus is a recurring subscription. You can cancel at any time from your account settings; cancellation stops future renewals but does not automatically refund the current period.
When we issue refunds
Pro-rated refund on discontinuation: if we materially discontinue a core paid feature within your billing period.
Duplicate charges: we will refund any duplicate or accidental charges within 60 days of the charge.
Service outages: sustained, attributable outages of core paid features may qualify for a pro-rated credit or refund.
When we don't issue refunds
Cancelled subscriptions for the unused portion of a billing period (you keep access until period end).
Charges where the service was successfully delivered as described.
Forgotten cancellations — please cancel before your renewal date.
Waitless Pixie
Waitless Pixie is included with Grove+ Legendary. There is no separate per-trip or per-watch fee for it, so refunds follow the Grove Plus subscription terms above. When a Waitless Pixie outcome is the reason you are asking:
Case-by-case
Bookings that materially differed from what you requested (wrong attraction, outside time window, wrong party).
Failures caused by Waitless Pixie where you have evidence of harm (e.g. lost reservation).
Not refundable
Successful Lightning Lane bookings within your specified time window, even if you ultimately did not use them.
Missed return times — you are responsible for being at the attraction during your window.
The order or invoice ID (visible in your account billing history)
The reason for the request and any relevant context (attraction, time window, screenshots)
We aim to respond within 2 business days and to issue approved refunds to the original payment method within 5–10 business days depending on your bank or card issuer.
Chargebacks
Please contact us before initiating a chargeback. Chargebacks filed without first reaching out to [email protected] may result in account suspension and forfeiture of any pending Waitless Pixie credits. We will work with you in good faith on legitimate disputes.