Mobile Cast Compliments Surpass 3 Million: How to Thank a Disney Cast Member

Disney has marked World Compliment Day by announcing that guests at Disneyland Resort and Walt Disney World Resort have submitted more than 3 million Mobile Cast Compliments through the My Disney Experience and Disneyland Resort apps. The milestone spotlights top-complimented cast members including Luis, a Disneyland PhotoPass photographer, and Kilimanjaro Safaris guides Charm and Angel at Walt Disney World. The feature is available year-round through both apps.

On World Compliment Day, Disney revealed that guests at Disneyland Resort and Walt Disney World Resort have submitted more than 3 million Mobile Cast Compliments — a milestone that underscores the deep connection between Disney cast members and the guests they serve. The Mobile Cast Compliments feature, built into both the My Disney Experience and Disneyland Resort apps, allows visitors to send a personalized thank-you to any cast member by name. The celebration also shines a spotlight on this year's most-complimented cast members.

The Feature That Connects Guests and Cast

Mobile Cast Compliments is a built-in feature in the My Disney Experience and Disneyland Resort mobile apps that lets guests send a heartfelt thank-you to cast members who create memorable moments during a visit. The messages are delivered directly to the recognized cast member, extending the impact of a positive interaction well beyond the park.

Luis: Most-Complimented Cast Member at Disneyland Resort

Luis, a Disneyland PhotoPass photographer, holds the distinction of being the most-complimented cast member at Disneyland Resort. His approach transforms standard photo opportunities into personal adventures: he guides guests to optimal locations with humor and imagination, keeping families engaged from first pose to final shot.

“Being named the most complimented cast member is beyond words,” Luis said. “All I do is have fun with the guests and give them the experience I would want — capturing the moments I’d want to have of my kids. There are much better photographers than myself, but I think it’s my personality. I give the guests an adventure.”

“Getting compliments from guests feels like they’re saying I left a memory with them,” Luis added. “When they take the extra step to share that through the app, it’s pretty cool because it means they remember that I gave them something they truly enjoyed.”

Charm and Angel: Top Cast Members at Kilimanjaro Safaris

At Walt Disney World, Kilimanjaro Safaris guides Charm and Angel are among the resort's most highly complimented cast members. Both bring distinct strengths to the savanna journey at Disney's Animal Kingdom.

Charm is known for personalizing each tour with one-on-one engagement — answering guest questions, celebrating children's enthusiasm for animals, and turning close-up giraffe encounters into lasting memories. “These Mobile Cast Compliments remind me that the small moments matter,” Charm said. “Even a quick chat or a fun fact can make someone's day, and knowing that makes me smile.”

Angel meets guests exactly where they are — whether they want excitement, peaceful reflection, or genuine conversation — approaching every interaction with sincerity and empathy. “Being named one of Walt Disney World's top complimented cast members is something I never expected,” Angel said. “I don’t think about numbers. I think about the smiles, the laughs, and the moments I get to share with guests. Knowing I made someone's day — and that happiness carries forward — that's what means the most.”

How to Send a Mobile Cast Compliment

The feature is straightforward to use and available year-round in both the My Disney Experience and Disneyland Resort apps. Sending a compliment takes under a minute and can be done from anywhere in the park.

1. Navigate to the bottom of the app menu and tap Cast Compliment.
2. Choose a positive sentiment from the drop-down menu.
3. Enter the cast member's first name and hometown.
4. Tap submit.

Pro Tip: Make sure to spell the cast member's first name and hometown correctly so the recognition is properly delivered.

What This Means for Guests and Cast

The 3-million milestone illustrates how meaningful small moments of recognition can be at scale. In celebration of Global Recognition Week, Disney invited guests across both resorts to share compliments, but the tool is available on any day of the year. For cast members like Luis, Charm, and Angel, each notification is a direct reminder that their individual efforts leave a lasting impression. For guests, it is the simplest way to say thank you to someone who made a park visit unforgettable.